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Principles that Guide Our Work
Impartiality
We do not advocate for one side, but for a fair process.
Confidentiality
We have safeguards for confidentiality, so you can share issues without fear of retaliation or retribution. The few exceptions to confidentiality are: threat of imminent risk of serious harm; an allegation of government fraud, waste, abuse; or if required by law.
Active Alerts
- January 8, 2025: CONSUMER ALERT – Prime Trust Bank
- October 2, 2024: CONSUMER ALERT – Beal Bank Ltd.
- May 13, 2024: CONSUMER ALERT – FRAUDULENT WEBSITES PURPORTING TO OFFER BANKING SERVICES
Consumer Assistance Activities investigates all types of consumer complaints about Department supervised institutions. Inquiries are regularly responded and generally involve consumer laws and regulations. Our staff provides a way for quick and helpful answers to consumer complaints or questions.
- Report Mortgage Fraud
- State-Chartered Bank, Trust Company, or Foreign Bank Agency
- Money Services Businesses
- Prepaid Funeral or Perpetual Care Cemetery
The following entities are not regulated by the Department.